Our Policies
We maintain a smoke-free environment to ensure the comfort of all guests.
We strictly do not allow pets at the property.
Let’s keep the celebrations intimate – our cozy space isn’t suitable for parties or events.
To preserve the tranquility of our boutique ambiance, we observe quiet hours from 10:00 PM to 8:00 AM.
Check-in time is from 3:00 PM, and check-out is 11:00 AM. If you are needing a late check out, please contact the property 48hours before. This is not guaranteed and a late check out fee will apply.
Our boutique hotel welcomes guests aged 18 and above.
Charges must be paid by cash or credit card before occupancy commences.
Occupancy starts and finishes on the dates shown on the receipt.
The Guest will be liable for payment of any charges incurred by any Guest together with all replacements and necessary costs for any damage or loss to the apartment and its contents or the Body Corporate property caused by any Guest.
The apartment must not be used for any unlawful purpose.
Guests must only park cars in the designated areas.
No more people than what is the maximum occupancy for the apartment may stay in the apartment overnight.
No animals or pets are to be brought onto the complex.
Neither the Body Corporate, the Manager nor the apartment owner is liable for any damage or loss of property that a Guest may sustain while on the complex.
The by-laws, rules and regulations of the complex and any reasonable direction of the Manager must be complied with. The apartment must be vacated if after receiving a warning, any Guest fails to comply.
The Manager may inspect the apartment at any time with reasonable notice and at any time without notice if the Manager is of the opinion that there has been a breach of these conditions.
The Manager and the apartment owner are not responsible for any misdescription of the apartment.
The Guest authorises the manager to charge any credit card for any loss, damage or monetary contribution for which any Guest is liable under this document or otherwise.
If the occupancy ends or is terminated, the Guest must immediately vacate the apartment. The Manager is authorised to do whatever is required to enforce the eviction of any Guest and removal of Guests’ property.
Parties or functions are not permitted within the grounds or in any of McKenna Terraces.
In an event of the guest wanting to move or being required to move due to an unavoidable circumstance the management must be given the first opportunity to find accommodation
Cancellation Policy
We understand that plans may change. Guests can cancel their reservation free of charge up to 2 days before their arrival date. Your card on file will be charged 48 hours before check in. If payment hasn’t been made 48hours before check in we will have to cancel your booking.
